Your Support Service and 24/7 Confidential Helpline

Our Health Assured - Employee Assistance Programme (EAP) is a confidential 24hour support service for you and immediate family members to access to obtain help and advice with a range of life’s issues.

EAP is a confidential and free employee benefit which assists employees in resolving personal problems and work-related problems that may impact their job performance, health, mental and emotional wellbeing.

About your Employee Assistance Programme

Sometimes it can be difficult to balance the pressures of work with the needs of your home life. EMCOR UK recognises assistance is sometimes needed to deal with the challenges you face in life, both practical and emotional.

The service is delivered by Health Assured; who provide qualified counsellors available to you, 24/7.

What can I use this service for?

Personal life:

  • Buying a new home
  • Getting married
  • Family friction
  • Postnatal depression
  • Raising children / Childcare
  • Eldercare
  • Bereavement
  • Unplanned pregnancy
  • Addiction (Lifestyle/Gambling)
  • Separation
  • Infertility
  • Miscarriage
  • Abuse
  • Anxiety disorder
  • Racial discrimination

Health:

  • Unlimited access to comprehensive medical information
  • Access to general practitioners 24/7 via telephone
  • How to manage a terminal illness
  • Depression
  • Living with a long term illness
  • Car accident/injury
  • Travel advice
  • Drug/alcohol abuse

Legal:

  • Consumer rights
  • Matrimonial law
  • Neighbour disputes
  • Civil litigation
  • Probate & wills
  • Motoring advice

Financial & Debt:

  • Budgeting
  • Buying or renting a property
  • Negotiating with creditors
  • Debt plan and reduction advice
  • Advice on investments & pensions
  • Benefit entitlement
  • Living on reduced income

Work Issues:

  • Returning to work
  • Stress
  • Increased responsibility
  • Dealing with conflict
  • Manage change

Telephone Counselling

Your call to the EAP helpline will always be answered by a qualified and experienced counsellor who will offer help and support in a professional, friendly and non-judgmental manner. A range of additional support is available as part of your Employee Assistance Programme, including structured telephone counselling, structured online video call counselling and online Cognitive Behavioural Therapy (CBT).

Your Health Assured Portal

Your Health Assured Assistance Programme portal provides confidential access to wellbeing fact sheets, videos, self-help programmes, interactive tools and educational resources to help with life’s challenges.

Your Health e-hub

24/7 support in the palm of your hands – download the ‘Health e-hub’ on Google Play or App Store.

Your 24/7 confidential helpline number

The telephone services are accessed via the freephone number UK: 0800 0305182

If you are prompted for a password or username, enter ‘emcor’.

Your call will be answered by a fully trained and qualified Counsellor who will provide initial emotional support in strictest confidence.
*Children must be 16-24 years old and in full time education.

If you experience problems accessing the service, please contact Nick Coulstock, Head of Employee Relations & HR Projects - email: Nick.Coulstock@emcoruk.com