EMCOR UK recognises that by anticipating and responding to customer needs, and by looking for ways to continuously improve, we can achieve exceptional customer satisfaction.
One of the ways EMCOR UK keeps customers at the centre of our organisation is by initiating periodic customer satisfaction surveys. We are able to respond quickly and accurately to our customers’ needs, allowing us to achieve outstanding customer ratings.
EMCOR UK has developed a customer excellence strategy centred around:
EMCOR UK's goals are to continue developing and implementing core service-stream procedures while developing new training tools. We shall also continue utilising our customer excellence forums to share best practices.