The customer was looking to find a long term partner to support their business aims during AMP6 and on into AMP7 (2020-25). EMCOR UK’s challenge was to deliver effective collaboration aiming to rebuild and motivate the employee workforce who would transfer to EMCOR UK under TUPE Regulations as part of the new contract.
This included: training new leaders in collaborative principles, establishing effective governance and performance measures, understanding the customer’s business by connecting the wider EMCOR UK community with the customer, deploying EMCOR UK’s technology platform, establishing stakeholder engagement, building trust and delivering major transformation across every service stream.
This customer is the UK’s largest listed water company managing the regulated water and wastewater network in the North West of England. The company provides services to around seven million people, including 3.5 million households and 200,000 commercial businesses in the region.