Customer Service Centre
Our customer service centre sets us apart from other facilities management companies.
Our centre supports our customers 24 hours a day, 365 days a year and looks after over 600 sites, 350 contracts, and 100 engineers. It is operated in such a way that it can expand as our customers’ needs grow.
Our operators easily recognise the nature and importance of all calls, their urgency, and the impact they can have on our customers' businesses.
We understand that excellence from our customer service centre is an integral part of excellence in facilities management and property maintenance.
Intelligent operating systems allow the operators to review site history and maintenance records before selecting an engineer who is in the required area and familiar with the customer's facility in question.
They are then dispatched to the site to assist with emergency facilities services.