EMCOR UK was the first facilities management company in the world to be awarded ISO 44001, the international standard for collaborative business relationship management systems.
This achievement was a culmination of a ten-year strategic programme during which EMCOR UK was an early adopter of good collaborative business principles and the first facilities management company to have been certified to BS 11000, the British standard for collaborative relationships.
As a founding partner of the Institute for Collaborative Working (ICW), collaboration is at the heart of everything that EMCOR UK does.
The principles and practices embodied in ISO 44001 underpins our approach to identifying customers’ strategic and operational requirements, thereby providing the means by which EMCOR UK can tailor services to meet these needs.
Collaborative business-to-business ventures are built around establishing strong relationships at all levels and by connecting people through a common purpose. Collaborative excellence is based on developing a solid platform of trust, integrity, openness, honesty, responsiveness, fairness, and commitment.
Successful collaboration involves organisational cultural alignment, joint business planning and goal setting, the sharing of risk and reward, establishing innovation and value creation processes and measures, sharing knowledge, and tirelessly working together to achieve a shared vision with defined outputs.
Collaboration is woven into the DNA of EMCOR UK. Not only is it one of our five core values, but, from recruiting talent to staff appraisals, our people must consistently demonstrate a collaborative working aptitude. So much so, that we’ve twice won ICW awards for innovative collaboration and once for collaborative skills development.
Our unrelenting commitment to collaborative business relationship management has allowed EMCOR UK to demonstrate the value we can provide and has supported the increasing trend of our customers entering into long-term, collaborative contracts.
The customer was looking to find a long-term partner to support their business aims during AMP6 and on into AMP7 (2020-25).
The customer was looking to find a long term partner to support their business aims during AMP6 and on into AMP7 (2020-25). EMCOR UK’s challenge was to deliver effective collaboration aiming to rebuild and motivate the employee workforce who would transfer to EMCOR UK under TUPE Regulations as part of the new contract.
This included: training new leaders in collaborative principles, establishing effective governance and performance measures, understanding the customer’s business by connecting the wider EMCOR UK community with the customer, deploying EMCOR UK’s technology platform, establishing stakeholder engagement, building trust and delivering major transformation across every service stream.
This customer is the UK’s largest listed water company, managing the regulated water and wastewater network in North West England. The company provides services to around seven million people, including 3.5 million households and 200,000 commercial businesses in the region.