Collaboration
EMCOR UK was the first facilities management company in the world to be awarded ISO 44001, the international standard for collaborative business relationship management systems.
This achievement was a culmination of a ten-year strategic programme during which EMCOR UK was an early adopter of good collaborative business principles and the first facilities management company to have been certified to BS 11000, the British standard for collaborative relationships.
As a founding partner of the Institute for Collaborative Working (ICW), collaboration is at the heart of everything that EMCOR UK does.
The principles and practices embodied in ISO 44001 underpins our approach to identifying customers’ strategic and operational requirements, thereby providing the means by which EMCOR UK can tailor services to meet these needs.
How Collaboration Works
Collaborative business-to-business ventures are built around establishing strong relationships at all levels and by connecting people through a common purpose. Collaborative excellence is based on developing a solid platform of trust, integrity, openness, honesty, responsiveness, fairness, and commitment.
Successful collaboration involves organisational cultural alignment, joint business planning and goal setting, the sharing of risk and reward, establishing innovation and value creation processes and measures, sharing knowledge, and tirelessly working together to achieve a shared vision with defined outputs.
Benefits of Collaborative Business Relationships
- Create a neutral platform for mutual benefit with business partners
- Define roles and responsibilities to improve decision-making processes
- Share costs, risks, resources, and responsibilities
- Provide staff with wider training opportunities
- Build better relationships that lead to improved results
Collaboration Is In Our DNA
Collaboration is woven into the DNA of EMCOR UK. Not only is it one of our five core values, but, from recruiting talent to staff appraisals, our people must consistently demonstrate a collaborative working aptitude. So much so, that we’ve twice won ICW awards for innovative collaboration and once for collaborative skills development.
Our unrelenting commitment to collaborative business relationship management has allowed EMCOR UK to demonstrate the value we can provide and has supported the increasing trend of our customers entering into long-term, collaborative contracts.
The customer was looking to find a long-term partner to support their business aims during AMP6 and on into AMP7 (2020-25).
Collaboration Case Study
Project Description
The customer was looking to find a long term partner to support their business aims during AMP6 and on into AMP7 (2020-25). EMCOR UK’s challenge was to deliver effective collaboration aiming to rebuild and motivate the employee workforce who would transfer to EMCOR UK under TUPE Regulations as part of the new contract.
This included: training new leaders in collaborative principles, establishing effective governance and performance measures, understanding the customer’s business by connecting the wider EMCOR UK community with the customer, deploying EMCOR UK’s technology platform, establishing stakeholder engagement, building trust and delivering major transformation across every service stream.
Key Benefits
- Historical data review and solution analytics.
- Early creation of a Joint Relationship Management Plan.
- Agreement of the collaborative parameters, documenting how together both companies would achieve real mutual advantage.
- Risk management and profiling, including joint ownership and mitigation strategy.
- Establishing clear joint common goals and purpose including jointly agreed objectives, measures, and targets.
- Defining integrated teamwork principles, sharing knowledge, and a developing an interdependent culture to co-create joint excellence.
- Developing value definitions including for example cost avoidance, adding mutual value to our respective organisations, creating new value through innovation, supporting the circular economy, delivering sustainable facilities management (FM), and growing profitability in a sustainable manner.
About the Customer
This customer is the UK’s largest listed water company, managing the regulated water and wastewater network in North West England. The company provides services to around seven million people, including 3.5 million households and 200,000 commercial businesses in the region.