EMCOR FACILITIES SERVICES VALUE DELIVERED
EMCOR has been providing single source facilities management services to British Airways since 1992. EMCOR Facilities Services value delivered includes:
- Annual savings alone in excess of £3 million.
- Streamlined seven helpdesks into one central unit, generating significant cost savings.
- "Open Book" billing system - transparency of costs.
- Cleaning of First Class lounges "in-house".
- Achieved strict service level agreements plus 10% savings.
TOTAL FACILITIES MANAGEMENT SCOPE OF WORK
The facilities services and maintenance scope of the contract covers 100 separate buildings - including the airline's passenger lounges, industrial buildings, cargo centres, hangars, offices at Heathrow and Gatwick, and also office buildings in the region.
FACILITIES HARD & SOFT BUILDING SERVICES PROVIDED:
Mechanical and electrical maintenance services |
Total facilities management |
Design and installation services |
Cleaning services |
CCTV and access barrier maintenance |
Facilities asset management |
Grounds maintenance |
Reception and central helpdesk |
House, safety, environment and fire |
Safe systems of work and permits |
Aircraft ground lighting and power units |
Subcontract management |
First class in house lounge management |
Furniture management |
Refurbishment of specialist engineering equipment |
Removals and porterage |
Energy, emission and building management |
Aircraft access equipment & jacks |
BRITISH AIRWAYS FACILITIES BACKGROUND
British Airways is the UK's largest international scheduled airline, flying to over 200 destinations at convenient times, to the best located airports.
Whether customers are in the air or on the ground, British Airways takes pride in providing a full service experience.
The British Airways group consists of British Airways Plc and of subsidiary companies including British Airways Holidays Limited and British Airways Travel Shops Limited.
EMCOR FACILITIES SERVICES TEAM OBJECTIVES
- Understanding and helping British Airways deliver its long-term objectives of reduced costs, simplification and rationalization of facilities support services.
- Completing a difficult transfer of more than 100 staff, without reducing service delivery.
- Managing 300 engineers and support personnel, in excess of 200 sub-contractors.
- To manage British Airways Executive Club lounges, call centers and customer training centers where specifically the standards of cleanliness and service delivery are equivalent to operating in a five star establishment.
EMCOR FACILITIES SOLUTIONS
- EMCOR continued to meet BA's strict service level agreements.
- EMCOR reacted within 8 weeks to achieve savings of 10% of BA's support service costs without compromising quality, health and safety.
- Overhead reductions, office relocations, supplier rationalization, delegated authority to site level, smarter ways of working.
- EMCOR streamlined several of the airline's existing helpdesks into just one UK-based Facilities Management (FM) helpdesk with a single contact number for staff with FM requirements.
- More than 100 staff members were affected by the changes, but EMCOR's experienced facilities managers ensured that the transfer was handled sensitively, efficiently and with no reduction in service delivery.
- "Open book" billing system – transparency of costs.
- First class lounges – cleaning switched to "in-house".
This document contains confidential and proprietary information and is intended solely for the internal business use of EMCOR Group, Inc. and its subsidiaries ("EMCOR"). The download, reproduction, or use of this document (in whole or in part) by anyone other than an EMCOR employee is not permitted and the distribution or display of this document (in whole or in part) to anyone other than an EMCOR employee is not permitted without the prior written consent of the Marketing and Communications Department of EMCOR Group, Inc. This document should be returned to EMCOR immediately upon request.
Copyright 2004, EMCOR Group, Inc., All Rights Reserved
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