VALUE DELIVERED
For more than 10 years, EMCOR Facilities Services Ltd, has provided a full asset maintenance service to Exchange Quay Management.
In partnership with the Exchange Quay management team, EMCOR provides a full time site team of 11 staff who are dedicated to ensure that service delivery, be it Landlord or Tenant services, is always 100%.
Not only does this cover day to day operation's as laid out within the contract but also a whole range of 'value add' services, including;
- Constant review of working practices & maintenance strategies in order to deliver a cost efficient service to EQM.
- Advising EQM on changes in legislation in regards to building services as well as communicating current trends within facilities management.
- Undertaking & managing a phased 4 year programme of gas retrofits to all of the complex's Refrigeration plant to ensure compliance when R22 is phased out.
- Advising EQM on energy saving initiatives through our own internal Energy division.
- Carrying out feasibility studies as to the benefit of installing 'Variable Speed Drives' to the complex main plant with regard reduced energy / maintenance costs & longevity of equipment life. Implementing installs through our own project teams when the feasibility studies find favourable returns on EQM investment.
- Utilisation of our project teams to refurbish various floors within the complex. (Energy saving initiatives are built in during refurbishments to reduce disruption to the tenants)
- Provision of a Twenty-Four hour seven days a week cover to all EQM tenants, whether under contract to EMCOR or not. Predominantly dealing with any emergencies or first fix breakdowns (tenant plant) but also attending any maintenance queries that will allow the tenants to concentrate on their core business activities.
SCOPE OF WORK
EFS supports mechanical and electrical assets in six office buildings, two multi-storey car parks and all external services in this world class business complex housing the various companies as diverse as radio stations through to financial institutions.
Services include:
- Air conditioning maintenance
- Portable appliance testing
- Minor building fabric
- Lighting maintenance
- Fit out works
- Water treatment & hygiene
- 24-hour emergency call-out cover
- Heating and ventilation
- Electrical Maintenance
- Multi Store Car Park Maintenance
- Car Park & Office Sprinkler Systems
- Help Desk
- Barriers and Access Controls
- Building Management System
BACKGROUND
Exchange Quay is located at the entrance to Salford Quays, which over the past few years has matured into a highly desirable, easily accessible alternative to Manchester City Centre. It boasts a wealth of leisure retail and business amenities as well as providing new high-class modern living accommodation which combine to create a '24 hour' living and working environment.
OBJECTIVES
- To reduce Exchange Quay's fixed overhead, achieve long-term savings and provide a value-for-money service solution.
- To give commitment to quality which clearly demonstrates excellence in customer service.
- To provide a service which will meet and exceed Exchange Quay's current and future business expectations.
- To "Drive" increased productivity & efficiencies through the use of modern technology.
- Reduction of existing costs
- Improved performance and operational efficiency
- Enhanced planning, communication and co-ordination
- Ongoing focus on continuous improvement and performance measurement
- Total Flexibility and positive cultural fit
SOLUTIONS
- Introduction of shift system to fit in and support Exchange Quay business commitments
- Successful implementation of a computerised maintenance management system
- Successful Millennium roll over of essential systems
- Carried out significant training and development courses to increase the operational performance and efficiency levels of site team
- Successfully upgraded Trend BMS control systems and networked to a central control position
- Implementation of integrated management system that allows health, safety, quality and environment to be effectively managed
This document contains confidential and proprietary information and is intended solely for the internal business use of EMCOR Group, Inc. and its subsidiaries ("EMCOR").The download, reproduction, or use of this document (in whole or in part) by anyone other than an EMCOR employee is not permitted and the distribution or display of this document (in whole or in part) to anyone other than an EMCOR employee is not permitted without the prior written consent of the Marketing and Communications Department of EMCOR Group, Inc. This document should be returned to EMCOR immediately upon request.
Copyright 2004, EMCOR Group, Inc., All Rights Reserved
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