VALUE DELIVERED

In selecting EMCOR as their technical FM service provider, Barclaycard is able to enjoy the following value adds which are delivered as part of the contract:

• A true business partnership relationship.
• Dedicated EMCOR account management focused on delivering continuous improvement and working to Barclaycard's business objectives.
• Access to EMCOR's integrated management systems and processes which deliver total compliance and protection on all Health, Safety, Quality, Environment & Energy(HSQEE) Legislation
• An FM partner that will focus on delivering energy saving initiatives in-line with their Group Property Services Energy Savings Programme
• A commitment and undertaking to ensure total asset management care and optimum efficiency during its total life cycle

SCOPE OF WORK

EMCOR looks after a diverse range of services for Barclaycard from building engineering services including building fabric maintenance, water treatment and hygiene through to energy management and grounds maintenance services.

The full service delivery enables Barclaycard to concentrate on their core business activities without the worry of day-to-day building management activities.

BACKGROUND

Barclaycard is Europe's leading issuer of credit cards with 11 million cards in circulation worldwide. EMCOR has developed and established a strong business partnership with Barclaycard and is responsible for the management of the building engineering services across the entire Northampton site and all regional centers.

Barclaycard relocated its new headquarters to Barclaycard House in Northampton, a new 375,000 square foot building, consisting of 6 blocks built around a glass-covered street. Approximately 2,500 Barclaycard staff moved into the new offices in February 1997.

The building has gained an "Excellent" rating of the British Research Establishment Environment Assessment Method (BREEAM rating) – this means Barclaycard's new headquarters is recognised as being very ecologically and environmentally "friendly" with its use of natural resources and recycled materials.

OBJECTIVES

• To assist Barclaycard facilities management teams in producing World Class support services.
• To establish, maintain and enhance long-term customer relationships.
• Manage Barclaycards utility usage across the UK property portfolio to achieve Barclay's Group Property Services Energy Saving Targets.

SOLUTIONS

• EMCOR full service delivery enables Barclaycard to concentrate on their core businees activities without the worry of day-to-day building management activities.
• EMCOR has dedicated site teams across the UK to carry out facilities support services on site, which includes management supervision, administration and a team of technical operatives.
• The contract relationship has proved so successful that an expansion of services now includes Barclaycard properties in Manchester, Liverpool, Stockton-on-Tees, Crawley,Glasgow and Dublin.
• Dedicated technical support staff to audit and update all electrical power and distribution systems across the Barclaycard portfolio to ensure compliance.
• Introduction of a single platform for HSQEE.
• Introduction of a dedicated small works team to effectively manage the "office churn" requirements across the Barclaycard UK portfolio.

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Copyright 2004, EMCOR Group, Inc., All Rights Reserved

FINANCIAL SERVICES

BANKING INSTITUTIONS

OPERATING COMPANY:

EMCOR UK

CLIENT:

Barclaycard

	New Construction
	Retrofit
	Electrical Construction
	Mechanical Construction
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